Bank of America
Bank Refused Power of Attorney, Froze Account, and Refused Statements

Several Complaints here. I have just had it with this bank. They treat their customers like second-rate citizens even after we bailed them out with OUR tax dollars.

First, I had to fly out to Las Vegas because my Uncle became ill. While I was there he found out that he had terminal cancer and had a short time to live. He asked me to take care of some things because all of his family is from Michigan. He had a notary come to the hospital and filled out a General Power of Attorney and a Medical Power of attorney so that I could access his accounts and safety deposit box. I arrived at the bank and the manager denied me stating it had to be on their form. I called the notary and she said that it was a legal document and they had to honor it. She even paid a visit to the bank manager and they still refused. We got the bank form but by that time; my uncle passed. I will now have to go back to Nevada several times over a very small estate that will cost more to settle than what he had. In the mean time; They froze my bank account!!! And put a fraud alert ON IT!!! They had no compassion or care! It took over an hour to get it straightened out.

I arrived back in Michigan and needed a few bank statements to reconcile my Dad's account. I waited 30 minutes at their Telegraph location and finally spoke to someone who told me we would be charged. I was NEVER charged when it was Laselle. All of the kind tellers we had when it was Laselle were now gone. I was upset and left. I went to their Michigan Ave location and waited 40 minutes. Today, I went in to find out why I have not received my current statement and was told "Check with your local post office". I walked out and decided to file a complaint via email. I was now emailed back twice stating that all complaints must be sent via the US post office only... So I stopped here... I hope they do not have any other policies or procedures when I go to withdraw all of our accounts. I feel more than an apology is necessary at this point.

Company: Bank of America
Country: USA
State: Nevada
City: Las Vegas
Site: bankofamerica.com

  <     >