Westlake Financial
Rude staff hung up and refused to give corporate information

I'm going through the same problems as the person that was told to make the payments and the car was not going to get repossessed then when payments were made they said they couldn't help. They would see what they could do then every time I asked to speak with a supervisor I was either hung up on or interrupted and not transferred, finally when I spoke to a supervisor he just commented that I would not be in this situation if I had made my payments completely unprofessional, then when I asked for corporate information from the supervisor they refused to provide me with it and completed changed the subject. All of the people I spoke where completely rude from the straight beginning even when my payments where on time and I called just to verify other information. I would like to try and take legal actions against this company because of the false statements and the violation of my privacy rights when account was not paid in full. I understand how collections work but no one has the right to disrespect or look down on anyone for any reason specially when you end up having to pay each month a hefty amount of your hard earned cash.

Company: Westlake Financial
Country: USA

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