AT&T
Unauthorized charges

AT&T has found yet another way to steal money from people. We bought a pay as you go phone from radio shack (an authorized dealer) instead of monthly minutes you're supposed to add money when your account gets low. They don't inform you when you buy the phone and add your original deposit that after 90 days if you don't add money they completely take all of your deposit... in my case $31.00 in other cases this could be $500 or more

You wont find this information on the packaging or anywhere inside the manuals... Even worse, they will argue and lie on the phone about 'company policy' not allowing them to return these credits they stole.

I understand cell company's not returning unused minutes but these Go phones are not under contract and the terms and conditions should be clearly stated BEFORE you have made the purchase. AT&T must be getting millions in extra income by this new scam

P.S... Michelle Arnold is the customer service rep. There that lied to me.

Company: AT&T
Country: USA
State: California
City: Yucca Valley
Site: att.com

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