US Bank
Unauthorized Charges and Account Closure Dispute Took Two Years

I had a checking account with US Bank. Unauthorized charges were made, fees were applied, I never received my statements properly, they would not let me close account. They reported my info to collections, credit and Chexsystems. It has taken two years and the help of outside agencies (BBB, OCC, FDIC and FTC) to even get a response and help from US Bank. The account should have been positive $1059.98 at close. US Bank is only admitting to $602.45 and of that, they are stealing $358.45 to pay the collectors that they have admitted I should have never been responsible to. I was promised a check for the remaining $244.00 a month ago and still have never seen anything. I was also promised my info would be removed from the collector, credit and Chexsystems, and this has not been done - I have double checked!

Company: US Bank
Country: USA

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