Wachovia
$175 Overdraft Fees and Funds Moved Without Authorization

I made several small charges that were on my on-line statement that weren't posted for a couple of days. I then made a mistake and made a charge that created an overdraft. It wasn't posted until AFTER the small charges and at that time I still had a positive balance.

Wachovia deducted $175.00 from my account for overdraft fees. They claimed that all of the charges went through on the same day and the largest one took all of the money, so all of the smaller ones were overdrafts. This was not true. The dates were clearly on my on-line statement.

I called the bank and they told me I had 60 days to pay my balance. I had $200 in a different account for automatic bill pay and wachovia transferred that money to my account that was overdrafted, causing my electric bill to be returned. I visited the bank and they told me that they had a right to transfer my funds without my authorization.

I later called a manager in their customer service department. He credited $50 back to my account and said that the electric bill hadn't been posted, there was just a hold and if I made a deposit before 2PM that day, there would be no overdraft incurred.

I made the deposit, but the electric company was notified that there were insufficient funds and I was charged an overdraft fee. I was also charged $25.00 by the electric company. When I called customer service back they told me I was ineligible for any corrective action.

Company: Wachovia
Country: USA
State: Florida
City: St. Augustine
Site: wachovia.com

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