NetSpend
Prepaid Card Blocked Over Closed Stolen Account While $300 Held

We got a prepaid visa from Netspend almost 2 years ago. Used it very rarely usually when traveling. Well in September we had our card stolen during a 1600 mile move. We called customer service and after a nightmare of trying to call in we reported it and where told the account was cancelled. We had two accounts one in my husbands name and one in my name. Only cancelled the one in my husbands name as that is the account that was stolen. Fine all taken care of haven't thought of it since.

Had a new card issued on my account a month ago. Activated the card and decided to use it. Added $300 to the account... Got home and attempted to use the card to purchase something and it was declined... Called and paid 50 cents to check the balance and had almost $300 on the account. So called into speak to someone. After 30 minutes on the phone on and off hold and being transfered around was told there was a block on my account and had to talk to another department, but they where unavailable to call back in 30 minutes. Called back in a hour another 30 minutes on the phone and being transfered around get on the phone with a women that tells me there is a block on the account due to an outstanding balance on an account issued in my husbands name. Told her that account was reported stolen and closed in September. She told me there was no record of it and that I would need to fax in the police report and until they received that there is nothing further they could do.

A week and a half later I call to find out why I still can not use my account. Was told the block was still on the account and I needed to fax the papers in. Told her that had already been done twice. She put me on hold for 5 minutes came back and told me the department that needed to speak with was on lunch (it's 1pm my time) which means this whole department went to lunch at the same time and at 3 in the afternoon since they are 2 hours ahead of me. Was told there was nothing further she could do and to call back in an hour.

So they are sitting with almost $300 of my money and will do nothing to give it back to me... When I have done everything needed to report the card stolen a year ago when it was first taken. I will not stop fighting them on this, but I will never ever use this company again and will tell everyone I know and can not to use their services.

They rip people off for their money. By charging for every transaction you do, to call and check your balance if you don't have access to a computer and everything in between.

Company: NetSpend
Country: USA
State: Texas
City: Austin
Phone: 8663877763
Site: netspend.com

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