Big Lots
Overcharged

Bertsy
10-14-2008
10

I bought two recliners from Big Lots at zero interest. I paid more then my monthly payment for months. I knew I was getting close to paying them off. I had another small credit card with retail services at the same time. I though I paid off the big lots but instead paid off the other one. At the same time I stopped getting statements. Didn't think anything of it. Then I received a phone call saying I was late. It seems I made a payment on line and they started sending me e-statements... I never get anything E-statement and hardly ever go to my email. I called immediately and explained it was their error and they refused to lower my interest rate or refund the finance charge back. They are also rating me 30 days late on my credit file. Real nice Retail Services... Won't ever do that again! Beware!!!

Company: Big Lots
Country: USA
Site: biglots.com

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