Big Lots
Overcharged

Bertsy
10-14-2008
10

I bought two recliners from Big Lots at zero interest. I paid more then my monthly payment for months. I knew I was getting close to paying them off. I had another small credit card with retail services at the same time. I though I paid off the big lots but instead paid off the other one. At the same time I stopped getting statements. Didn't think anything of it. Then I received a phone call saying I was late. It seems I made a payment on line and they started sending me e-statements... I never get anything E-statement and hardly ever go to my email. I called immediately and explained it was their error and they refused to lower my interest rate or refund the finance charge back. They are also rating me 30 days late on my credit file. Real nice Retail Services... Won't ever do that again! Beware!!!

Company: Big Lots
Country: USA
Site: biglots.com

SUBMIT A COMPLAINT

< >

RELATED COMPLAINTS

Bank of America
Never Completed Payment Program Info - and backcharged me

Household Credit Services
Household Retail Services ripoff fraudulent billing, unjust late fees by sending statements late on purpose!

Hsbc - Retail Services
Hsbc retail services - hsbc charges late fees when you are not late. They tell me i owe over $400.00 in late charges, ripoff

Chase
Chase violated me! Ripoff

HSBC Retail Services
HSBC Finance Corp Aka Best Buy Credit Card gets you trapped with expensive interest charges when purchase items from Best Buy

HRS, Household Retail Services
HRS Household Retail Services fraudulent billing practices, egregious and phone late fees, interest rates, finance charges, no customer service dept, no one answers phone number. Automated

Washington Mutual Bank
Washington Mutual Card Services raised my interest from 13% to 27.9%