Alltel
Unauthorized charges

In October Alltel put on my bill $169 for equipment we did not have. When I called the 800 customer service, they told me to go to the store that had put the charge on - 100 miles away. Then I asked what good would that do anyway, it would be their word against mine, and the associate told me they could track it. I said what good is that if they discover it is in use somewhere in that city and she replied well, there is nothing we can do. I asked for the manager, got him and he tracked it and said that particular store had it as a loaner and his records showed it was loaned out to someone else. He said he would credit it. Then it was not credited. When I called back, I was told sorry, I can't help you he was in another call center. I am refusing to pay the bill. Cell phone companies are scammers!

Company: Alltel
Country: USA
Site: alltel.com

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