Bill Me Later
Paper statements never arrived, then late fees and constant calls

At the beginning of 2008, I purchased a computer from an online company that uses Bill Me Later as a financing option. I agreed to no payments for 3 months, because that is all I was approved for. I also chose the option to receive paper billing statements instead of paying online, plus I did not have my own personal access to the internet.

The first statement came out in January. I paid a hefty portion of the balance so that the interest charges would not be so much on the remaining balance later on. I had a budget plan to get this paid off in 6 months.

A month went by (February) and I did not receive the next statement. Then the next month (March) came around, and again no statement. By the time the next statement was due (April), I got a phone call from one of the "reps" from the company telling me that I had an outstanding account. I told her that I was not receiving the paper statements I had opted for. She tried to get me to pay over the phone by making me give her my bank account number for a withdrawal, but I never trust anyone who does that. I kept telling her no, and that I would never pay that way. By that time, the girl on the other end of the phone started getting hostile and rude, constantly reminding me that I had an obligation. So I told her that I would not send a payment until I received a statement. And guess what... still no statement.

Since then, I have received numerous phone calls (almost one every day) from different reps from that company, telling me the same thing, and me telling them the same thing. Then one day in August (7 months after my last received statement), I got a different phone call from another rep. His approach was a little different. It was almost like all of a sudden they were so "nice." I told him the same thing about not receiving the paper statements, and he "checked" on it. He told me that it was weird because it showed that I did opt to receive the paper statements, and he did not know why that was happening. He told me that he could "help" me with my current situation. He said, "I could break up the amount past due into 3 equal payments, but I would have to pay through bank account withdrawal." So I just laughed and told him that nothing was going to be done until I received a simple paper billing statement. Then he sent me a letter stating that I am past due. I was like, "You have got to be kidding me." Since then, I have received the same type of call from at least 4 other reps trying to do the same thing.

It is not until now, in October (10 months later), that I have received my next billing statement from them. With all the late fees and fines added up, the balance is more than what I started with. I am trying to get all my fees taken care of. I will be filing my report with the BBB, and then with the Attorney General, if things do not get resolved.

Company: Bill Me Later
Country: USA
State: Maryland
City: Timonium
Address: 9690 Deereco Rd
Phone: 8665283733

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