Capital One
Zero APR promotion ended early and finance fees charged

The worst credit card I ever experienced. I applied for their credit card with 1 year 0 apr promotion which would expire in November. But they began to charge finance fees in August. I called them in August and they credited back the finance charge and their manager admitted that 0 apr should expire in November. However, I noticed they still charge finance fees for September statement. I called them again, but they told me that 0 apr had expired in August and the last credit back was only courtesy continuation of the promotion. They could do nothing for me but apologized. I did not keep the offer letter and they don't admit what they said. I was really pissed off, paid off the debt and closed the account immediately. Never Never apply for capital one credit card no matter how good the promotion looks. They cheat on customers and try to stole money from you. The customer service is very terrible.

Company: Capital One
Country: USA
Site: capitalone.com

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