Wachovia Bank
Conflicting Advice on Signing Over Insurance Repair Check

On July 26th of this year, I called the Wachovia Bank by my house to ask if they would cash the check I received from my insurance company for car repairs. They told me to do the following: take the car to the dealer to get it repaired, then go to the bank, they would have me fill out a form and it would be signed over to the dealer so the repairs can be paid for. I go to Wachovia Bank near my house on Aug 9. I speak to a person and he gives me the phone # to Wachovia Dealer Services. I call Wachovia Dealer Services. They tell me to mail the check to their office in California and they would sign it over. I live in Colorado. My car repairs are finished and the car ready to be picked up. I don't want to wait a week for a person out of state to sign over my check to the car dealer. My Mom then calls Wachovia Bank today, Aug 9. She is told the same thing I was told yesterday. That I would have to get it signed over by Dealer Services. Not from the bank itself. So within the course of 2 weeks, Wachovia Bank reversed their policy. We asked to speak to a manager. We ended up speaking to a manager and the manager at the bank told us the same thing. If I was told I would have to go to the Dealer Services originally, I would not have taken the car to the dealer yet. The only possible bright side is that there is a Dealer Services office in my state. Unfortunately it is about a 50 mile drive to and from there. Because of the inconsistency, I would never open up an account with Wachovia and I would not recommend people do either.

Company: Wachovia Bank
Country: USA
State: Colorado
City: Thornton

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