Washington Mutual Bank
Bad service

WAMU's free checking comes with sorry service. Two examples: my debit card was 'randomly' frozen on a holiday weekend; could not get through the telephone banking maze; went to the bank and spent nearly 90 minutes with a banker being on the phone trying also to get thru to the right department; turned out to be a help desk in India that merely verified a couple of charges with me; I lost two days of holiday access to my money and two hours of business time, and got a parking ticket on top of this. More recently had a double charge on debit card, tried to resolve on line, then instructed to call a claims number: called the number and was transferred five times over a thirty minute wait. Absolutely pitiful service.

Company: Washington Mutual Bank
Country: USA

  <     >