Wells Fargo Auto Finance
Abusive collections and rude mean agents collectors Pheonix

On 7/27 @ appx 7pm, wells fargo called. They man transferred me to his manager, who wouldnt give me her name, she stated I was 45 days behind and I explained I had 100.00 as I have been out of work since 6/30; and lost my mom on 6/18. She told me 100.00 was not good enough, needed the wole amount. I explained all I had was 100.00 she started threatening to come get the truck, asking where it was, is it in a garage, etc. I told her all I had was 100.00 until my unemployment kicks in. She again stated that was not enough. I asked repeatedly for the mailing address, and she refused to give it to me. She started yelling saying well if you cant afford your truck, and we cant have you being late, etc... I asked to speak to a manager, and she asked why i was getting irrate with her, i explained economy sucks, and a lot of people are having a bad time - she kept saying she wants cash and sent in money gram. I said no, I have a 100.00 money order and would send it it, give me the address, she refused again. I asked for her manager, she transferred me to a lady named LAQUAN and she said she lost her mom too, but still pays her bills and her car note!!! This broke my heart. (my mom was my best friend, and I will never be over her death) I then got loud with her, and stated you cant get blood out of a turnip, and I was doing the best I could, I had 100.00 I would send them and to give me the address, she placed me on hold, when she returned, she said that would not "hold" the account. I said just give me the address and I wanted the other womans name, she refused to give me her name, and stated i would have to speak to her manager. She gave me the po box mailing address and sent me to oblivian in the phone system. I also want to state that in the past, when i was late on my truck payment, they would call the "day" after it was due. And when I would explain I would pay in two days or 4 days or whatever the case may have been, they still call 5-15 times a day every day and as late at 11pm at night. I mailed the 100.00 money order and a 160.00 check, which was part of my house payment. Just to get them off my back, but I know they will still call tomorrow and the next day, and the next day... I have also previously asked for extensions on the truck payment and they refuse those as well, stating "they dont file extensions" I just need a break, to get back on my feet again. They are harassing, belittling and threatening me all the time.

Company: Wells Fargo Auto Finance
Country: USA
State: Arizona
City: Phoenix
Address: Po Box 29704
Phone: 8005593557

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