WaMu
Misrepresentation of Available Funds

I have direct deposit with WaMu, scheduled for the last day of each month.

I was overdrawn $300 with an overdraft charge of $33, which I understand and accept this amount. I had also received my usual monthly letters from bank, telling me my bank card would not be honored until a deposit was made to bring to balance. This is a usual routine, (I am on disability retirement and living in San Diego, one eke's out an existance!) So, my card would be reactivated 6/30/08.

On vacation, Saturday June 27, I called the 800# and had an available balance of $525, even tho, the scheduled date is June 30. If the last day of the month falls on a weekend, direct deposit is available on Friday, but the last day was monday. According to SDCERA, direct deposit wasn't wired to WaMu, until 6/30/08.

I have another Direct Deposit on the 3rd of each month. Upon return home, I called WaMu 800# (07/06/08) to find out available balance, I needed to pay rent. The available balance should have been close to $1,000, but balance was only $200! I called WaMu wanting to know why the balance was only $200, and asked them to go back to 6/30/08, and on this date, according to the bank, I was overdrawn

$333.00 but had made purchases, on 6/28/29/08 and each purchase had been charged $33 Overdraft fee, to the tune of $278.

I told her that was impossible, as my bank card could not be used until a deposit was made, per written notice from WaMu. She responded that was incorrect and card was available to use.

I have figured the bank has been doing this "Service" for the last 5 years.

Last time this occurred, the bank manager could not account for missing $400, and when I kept pushing for an explanation, she jumped up and stated... If you want any further information regarding your account, you can contact our consultant, to, yet another fee, of $25 per hour!

They never admit to their Fraudulent practices!

Company: WaMu
Country: USA
State: California
City: San Diego

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