Chase Cardmember Services
Zero Percent Offer Payment Date Mix-Up Leads to Late Fees

This is a case of Chase "sucking" me in to a zero percent-14 month credit card offer. The representative assumed "ignorance" of the payment due date and suggested a payment date on the 11th of the month. The due date turned out to be the 10th of the month. Payments were initiated for 5 months on the 11th. On May 11th, [ a sunday] BOA followed standard bank practice and paid early with the payment arriving on the 9th.

This was interpreted as 2 payments on the same billing period, and the May 11th payment was never credited on that. I found it in June and the Chase manager refused to reverse charges. I immediately closed the account, paid the balance and sent in extra money. But not enough, the minimum payment had been doubled, therefore additional late fees were accrued. I figure they got about 259 dollars out of it. I kept throwing money at them and think it is finally over, but I am not sure.

I perused ripoff and have found many similar incidences of Chase fleecing people in the same manner. In my case, the error was "deminimus" and based in part to their misrepresentation as well as standard banking practice. I would really like to see some running dog lawyer take Chase down on this. It is extremely predatory practice and hurts us all. It has nothing to do with sound business practice. JP Morgan Chase is a leache hanging on to the body of the American Economy. Beware of Chase. Terry Gross [NPR] reported on this practice recently. Cheers

Company: Chase Cardmember Services
Country: USA
State: Illinois
City: Palatine
Address: Cardmember Services P.O. Box 94014
Phone: 8883382586

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