Nelnet
Loan auto-deferred with no notice and lost payment not investigated

After paying on my loan for 3 years the payment amount at the bottom of each statement starting saying $0 due. This went on for a year. My loan was automatically deferred due to late payments. I am not denying I was late on my payments, sometimes up to a month, and I'm not denying that I was relieved when the payments were $0 and never really questioned it much. My point is just that the communication in regards was nil. I did not find out until that following year why it was deferred.

My biggest problem with Nelnet comes from a recent phone call I received from one of the reps who said my payment was late. I knew I had paid it, since I was now a regular on time bill payer, and checked my bank account with whom I do online bill pay. It showed that check to have been cashed from my account into theirs the week prior. I told him this and he said I would have to prove it, at which point I started to get angry. I told him that since I was not the one to have lost it they need to look around for it and if it could not be found then they needed to do some investigating in to who was cashing their checks but not reporting payments.

Although, this is an important matter there are bigger priorities that need to be dealt with first but I intend to go through the last seven years worth of my student loan files and make sure they are doing what they are supposed to. I have been paying $85-150 a month since 2002 (sans the one year it was deferred) on a $9000 loan, my balance is still at $6000.

Company: Nelnet
Country: USA
State: Nebraska
City: Lincoln
Phone: 8778043603
Site: nelnet.com

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