Wells Fargo Auto Finance
Unauthorized Telepayment Pulled From Checking Despite On-Time Web Payment

Wells Fargo Auto Finance went ahead and pulled a telepayment from my Checking account at TieroneBank with no authorization by me and I incurred several overdraft charges, not to mention I had to cancel all of my travelling plans for the Fourth of July!

Okay, I'm not going to be a big baby about the crap that happened resulting from their thievery. My biggest complaint is the attitude I received from their people when I tried to get answers. I told them I made an ontime payment on 6/25 via webpay and never made any calls or did nothing to prompt the second payment they stole on 6/29. And the payment wasn't even the correct amount! Not even close!

They want me to send them a fax of my bank statement for proof (she has the info right in front of her) and they will start an investigation. They need an original bank statement and not an online printout. I won't get a statement with that transaction until 7/11 (hold off on the advice, I've already been to my bank and that is the best they can do) and then how long will the "investigation" take?

Anybody ever experience this with them? I think they are the rudest people I have ever dealt with. I even talked to the "supervisor" and she was the worst.

Company: Wells Fargo Auto Finance
Country: USA
State: Arizona
City: Phoenix
Phone: 8005653510
Site: wellsfargo.com

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