Capital One Platinum Visa
Capitalone - capitalone.com stranded me in europe non cooperative left me pennyless in europe

I applied for a Capital One Credit Card due to the fact that I heard and read that they will waive the 2% transaction fee when going to Europe. That's the best part.

I unfortunately only brought the Capital One Credit Card with me to Europe for my vacation. During the vacation I realized that the dollar versus the Euro was not very good. The night before I was to go back to the United States my credit card stopped working! It took two hours of international calls, since it is impossible to place their "collect" telephone call feature from Europe (Belgium and Germany) to get through to a customer service representative. This is more of a USA procedure.

I still had approximately $50 left of credit on my credit card, but they "accidently" stopped my use of the card. Since the credit card only had come with a $3,000 credit limit, I asked them to please add $100-$200 more of credit since the conversion rate was very difficult to figure out while vacationing.

I spoke to three different customer service representatives who told me that they were sorry that I was stranded in Europe but they would not advance my credit even an additional $50. My other credit cards all have a much larger credit availability in case you were wondering, as I did why they only gave me $3,000 in available credit.

So, needless to say, I walked to the train carrying my bags, hoping that I would make my flight home. It was a wonderful trip, but if Capital One offered me $5,000 to stay with them I would tell them where they can place their credit cards.

My only advice: Do Not Apply For A Capital One Credit Card. The customer service is horrible!!! It is not worth saving any percentage when traveling.

This company is probably good for people that have credit problems that are accustomed to being treated this way... Like a Credit Criminal!!!

Company: Capital One Platinum Visa
Country: USA
State: Utah
City: Salt Lake City
Address: PO BOX 30285
Phone: 8008899939

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