Financial Asset Management System, Inc
Our account didn't roll over! - only one bill and NO warnings!

Couldn't believe this happened...

My husband and I are newly weds from two different areas of the country. We wanted a family plan in our new state of residence so six months ago we acquired new numbers and joined our lines to the same contract. What everyone failed to mention was that even though our credit card, billing and email addresses, and all important financial information did not change our bill for the last month of my husbands old number was not rolled over to our new plan. Admittedly (by Financial Asset Management Systems) this is a poor system.

Apparently we received one paper bill a month after we changed our numbers. This was a complication on a number of levels for us. First of all, we are in an industry that requires frequent travel. For this reason we often do not receive our mail in a timely fashion. And for that reason, we have set up all of our accounts (any and every bill) online. We have never, with any company - from gas to electric to student loans - ever had a problem with this. Unfortunately, our online account for this old phone number was closed, therefore giving us the impression that it had been rolled over to our new account, which had a zero balance and was paid in full.

We did not receive another notice until it had already been turned over to Financial Assent Management Systems. At this point they automatically charged our account $27.49. (I know this because I was repeated corrected by everyone I spoke with at the company) Also at the time we received this letter we were, again, out of town on a humanitarian effort in Southeast Asia.

The same morning we received the letter upon our return we also received a phone call from Financial Asset Management Systems telling us to pay immediately or have this permanently damage our credit. They gave us no time to check our history or our records and my husband scrambled to find anything online regarding that particular bill. But then again, that account no longer existed on AT&T's site, as we had discovered months ago. We explained our situation and that we had no way of knowing the bill had not been rolled over but we were met with 3 of the most rude, disrespectful people I have ever encountered. We also explained that if we did indeed owe this money from a previous bill, we were happy to pay it, but we did not want to pay penalty fees on something we could not have known about, nor were we given any warning regarding the status of this account. The highest manager we were "allowed" to speak with, Mike, berated and belittled us saying if we had paid our bills like we were supposed to we wouldn't be in this situation and we were wasting his time. (his language was more colorful then mine)

Finally, with no options left, we paid the billed and washed our hands of it. I'm embarrassed that a company like AT&T, who I generally find little fault with, would continue to do business in this manner, particularly with the people at Financial Asset Management Systems. If you know the system is corrupted, wouldn't you want to fix it?

Company: Financial Asset Management System, Inc
Country: USA
State: Georgia
City: Atlanta
Address: 2859 Paces Ferry Road, Suite 510

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