Washington Mutual
Identity Theft Zero Liability Policy is not honored despite police reports and swift action Canoga Park

A few months ago I noticed 4 large charges made by a thief on an Ebay website using my debit card number. I called and reported this incident on the same day. I received a call from WAMU's fraud department to verify yet another transaction they were trying to get through. I told them the transaction was definitely not mine as well as the others from the same website. At their suggestion I destroyed my debit card and they issued a new one. I also filed a police report with all the data and faxed them a copy of the police report as they had requested.

Despite following every single request they made, reporting the fraud hours after it was perpetrated and talking to several individuals in their Fraud Department and at the Canoga Park, CA branch; they decided that they would not reimburse me for the overdraft charges that those charges had resulted in.

To add insult to injury, they have assigned a collection agency to collect on those charges!!!

If anyone has had a similar situation, I plan to contact attorneys that have done class action suits on these thieves to start one on this subject. I'm NOT blowing this one off; I plan to fight back!

Company: Washington Mutual
Country: USA
State: Nationwide
Site: wamu.com

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