Washington Mutual Card Services
Account Credits, Payments. Are Reflected in Billing, But Not Deducted from Amount Being Billed

Monthly Billing (April) received. Noted charges made during the month. All correct. Among charges (one charge / debit) a credit entry for the same amount is noted. Effectively, zeroing that particular charge.

The balance billed for April included the charge that was paid per above. Effectively overcharing me for that amount. Since this is a computer generated billing... I certainly not the only card member being overbilled.

Immediately wrote letter pointing out the "computer system" error. Requested a corrected billing.

May Billing was received. It included the prior month's balance, i.E., continuing to include the overbilled amount plus additional monthly charges.
It also included a late payment charge (obscene) and an additional finance charge.

I contacted Customer Service.indicated they had received the letter, it was still being evaluated. If my assertion was correct all late charges would be rectified. I indicated that a "system type error / mathematical) was something that shouldn't take weeks to evaluate. Some customers might have caught the error (like I), with other (s) paying the overbilled amount (s). Made a telephone transfer to pay all outstanding (correct) charges and await a card services response to the problem.

Think the card service operation is quite cavalier in their response to the problem. Should be looked into / reported! Plan on cancelling the account re: future transactions.

Company: Washington Mutual Card Services
Country: USA
State: Texas
City: Dallas
Address: P.O. Box 660487

  <     >