Sallie Mae
Rude Representatives and Unhelpful Career Training Loan Collections

Very poor customer service. Customer services representatives are very rude and unprofessional. I have, on numerous occasions, been given incorrect or inaccurate information. There reps are unprofessional and their demeanor is nonchalant. One of the customer reps hung up in my face (Gregg - in the Career Training Loan Collection Department) after I questioned their practices, and when I called him back he proceeded to tell me that he didn't have time to argue with me. I am usually transferred to several departments and no one can seem to help me. I have contacted this company to set up payment arrangements, and either the rep does not have valuable information to offer or I am told that the past due balance must be paid in full before they can offer any assistance. Customer Service with this company is terrible. Gregg is the rep that hung the phone up on me and flat out told me to be sure to contact the Better Business Bureau when I mentioned that I would. On my last call, when requesting to speak with a supervisor, Lucas Boehm, I was put on hold and the rep came back to the phone and told me that her department did not handle those kind of issues and once again directed me to another department. The department I was directed to was just as unhelpful as she. These companies should be held responsible for services that are not up to par but they get away with it everyday.

Company: Sallie Mae
Country: USA

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