Discover Card
Discover Card botches investigation

I was charged for two plasma TV's, two TV brackets and two TV cables by an online merchant called Value Plasma. I never received one of the TV's nor did I receive the credit I was promised by the merchant. The merchant substituted a refurbished TV for the new TV I did receive. I sent in 30 pages of documentation showing the weights of the merchandise and information on the refurbished TV switch. I sent the merchants web page showing the TV as "Brand New" and I sent a picture and copy of the serial number which Sharp told me had been refurbished months prior. The warranty for the TV had even been removed from the manual.

I received only one cable and it was a cheap cable. The cables were supposed to be a "level 5" cable which I have since found out do not exist.

The merchant has a long history of deceptive practices including an unsatisfactory rating from better business for same. I sent that information to Discover Card along with many other testimonials from consumers that got ripped off by this crook.

The merchants defense was to send in tracking notices for the refurbished TV and brackets that were sent. A child could see that the weights on the shipping confirmations did not add up to the weights of the Two Tv's and brackets. I sent Discover documentation on the weights of the Tv's. At the very least they should have been able to that figure out

Twice Discover Card led me to believe the matter was taken care of they issued a credit to my account only to reverse the credit months later. Now I have paid $3,500 and only have a refurbished TV and 2 brackets and they now tell me the matter is closed. The merchant is still in business using Discover Card to rip people off online. Discover did not to stop the fraud of this long established crooked merchant. All I got from discover as an explanation for the reversal was a hand scribbled note from the merchant saying all merchandise had been sent and the tracking notices which did not add up to the weight of even the TV's let alone the brackets and cables.

Company: Discover Card
Country: USA
State: Delaware
City: Wilmington
Site: discovercard.com

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