BB&T Branch Banking & Trust Co
Car repossessed two payments from payoff; insurance unmentioned

After buying a new car and having it financed by BB&T Bank, I had it repossessed with only two payments left to pay it off. They came on my property, entered a locked vehicle, and drove it away. I was crippled at the time because a driver made an illegal turn into my motorcycle and cut my leg off, and I had other injuries. BB&T hassled me for nearly two years, even when I was in bed with a bleeding stump and other mental and physical problems. I had to sell my property and items to keep the payments up. They still hassled me by phone and intimidated me with threats.

Later I found out I had insurance from when I bought the car, and BB&T even financed the insurance. I didn't remember I had the insurance because of my injuries and mental condition. BB&T had the same contract I had, but they never let on that I had the insurance.

After all the pain and suffering and the property and items I had to sell, BB&T never tried to help me through my time of need. I finally had an attorney (who had an account with BB&T) fill out the forms for me and recovered some of my past payments, and I still lost a lot of money. I will never recover all the personal items I had to sell or the pain and suffering. If BB&T had informed me that I had insurance, there wouldn't have been these years of suffering, and I would still be a customer and have my property.

Company: BB&T Branch Banking & Trust Co
Country: USA
State: North Carolina
City: Whiteville
Address: Po Box 1290
Phone: 8888223579

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