Washington Mutual
Customer service on payoff!

We reduced an equityline mortgage with WaMu and also have evidence of shipping of the bill of two distinct pay-off inspections. They dropped the very first one and also have nevertheless not utilized the 2nd to benefit and we're obtaining selection calls three times each day blaming people of getting defaulted about the mortgage. Whenever you talk to their customer support and selection divisions they'll not provide you with immediate figures or mail details for follow-up thus every contact you create, you're beginning around having a new individual. Both divisions have declined to let's talk to a supervisor. Their customer support is deplorable! We shall have it solved however it is extremely frightening as this type of person in jobs where they are able to effect a clients credit rating. Somebody on an executive-level at WaMu nees to become conscious of how poor their customer support is and retool it.

About The other hand - thanks to IndyMac! Despite the fact that none of the is their problem, they've 3 people definitely dealing with us to obtain a quality with WaMu.

Company: Washington Mutual
Country: USA
State: California

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