Wells Fargo Bank
Returned NSF customer check back to our business account, 85 days after being deposited into our business account

After being in business for the last 30 years, we are used to getting an occasional bad check. Under normal circumstance we receive a NSF check back within the standard time of 7 to 10 days. This then gives us time to pursue the individual who wrote us the bad check, either through collection from the sheriffs office, lien or other legal remedies.

We have had a business checking account with Wells Fargo bank for several years & have never had any problems, until recently.

A couple of years ago, I had to pursue collection measures against an individual who owed us $3200.00 I filed a mechanics lein & also had a court ordered judgement against this individual to pay us this amount.

To my surprise, he finally showed up on August 17 to write me a check for the total amount of $3200.00. Delighted as I was, I immediately endorsed the check & went to Wells Fargo Bank to deposit it. 10 minutes later, I was calling the same Wells Fargo Bank, to let them know that the new teller had made an error on the deposit & listed it as a deposit for $320.00, therefore missing a 0. They assured me that everything would be taken care of, & within the next couple of days. 20 days later, & after a few other phone calls from me, Wells Fargo finally credited our account for the additonal $2800.00 dollars.

Then 85 days later, on November 30, I noticed on my bank statement that they had taken out $2800.00 without any noted explanation. I then called the customer service phone number & talked with a representative who could not figure it out. She then turned it over to investigations. One-1/2 weeks later I contacted this office again. I spoke to another service representative, who told me that the original $3200.00 check had bounced.
After talking with this representative, I was switched to a supervisor, who basically said that this is my problem to collect on this check.

I was amazed to hear this. One single check payable on a local, same small town bank, it took a total of 105 days for a turn-around? (20 days to deposit into our account, then 85 days later to come back to us.) Obviously, I am upset, because I feel that had this check been deposited in a normal timely manner, it would have cleared this individuals bank. Had the teller not made the error, I would not have to file this report.

What I still cannot figure out—is why $3200.00 remained in our account for a total of 85 days, & then $2800.00 of this check was bounced back. I have written the Wells Fargo executive office regarding this, but as of to-date have not heard anything back.

Due to this very unreasonable delay in notification, (note: we never received the bounced check back to us), we cannot take this check to the sheriffs office for collection, nor can I go back to court in order to obtain another judgement against this individual.

Thank You

Company: Wells Fargo Bank
Country: USA
State: Colorado
City: Woodland Park
Address: 1101 Hwy 24
Phone: 7195284531

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