Netspend
Not granding me access to my refund

I received a refund from my internet cable company for a horrible experience so I requested that that that money go to my Netspend account becuase that was the card I was using.

I get notification from the company that they process my refund and when I try to retrieve it from Netspend they lock my account.

After 3 day of talking to their poor customer service I was assured that I would gain access to my account and they have unlocked. That was Thursday. On Friday nothing. The customer service rep is like oh we are having problems please fax over your receipt. So I do that and they say ok sir call back on Saturday we will have this resolved.

On Saturday I call and talk to customer service they are like sure we will unlock the account here you go. However they played me and I had to call back.

The story then changed to well sir, we need to speak to our escalation department to get this lock removed. I was was transfer and then hung up on.

After calling again and going through the laundry list of security questions. I was put on the phone with escalations. They informed my that they cannot remove the lock. I asked to speak to a supervisor he say Well sir can you have them reverse it. We cant unlock your account even though we have your receipts in hand.
There is a policy that we cannot refund an amount to a card if it was not debited from the account.

I explained to them that I recently got the card and I use it for my purchase, thats the reason I asked for it to be refund back to my card. He apologizes and then tell me he can't help me contact my cable/internet company so they can reverse it.

2 weeks into this mess I have no access to my funds. The cable/internet company is telling me that can reverse a credit since it already clear and Netspend is sitting over my money in their account.

Ripping me off with B/S policy crap on why they can unlock my account.

Never do anything with this company theives..

They feed off people misfortunes and collect peoples hard worked money.

Company: Netspend
Country: USA
State: Maryland
City: Adelphi
Address: PO Box 2136 Austin, TX 78768-2136

  <     >