BB&T
Charged 90 on three checks despite Thursday night deposit

I have been with BB&T at least 10 years. My direct deposit goes in on Thursday night. BB&T charged me 90 for 3 checks that went in Thursday night. I could pull money out of the anytime teller machine on Friday morning. Their explanation was that my deposit was considered a credit until Friday night and only then a deposit. I didn't quite understand how I could get cash out of the teller machine Friday morning when it wasn't credited to my account as a deposit.

They also charged me another 30 a few days before because the account service charge went through before my check. I have not received a statement in months. They said I should know when the basic checking charge was going through.

I spoke to the customer service rep, and she agreed with me. She talked to the branch manager, and I got a resounding no, that it is the bank's policy. I asked a rep if the computer was programmed to attach fees. She responded with an uncomfortable yes.

Company: BB&T
Country: USA
State: North Carolina
City: Hickory
Address: 2nd st

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