Bank of America
Horrible customer service and unfair treatment

I recently shifted to Alaska to assist my cousin out together with her three kids and home while her spouse was delivered to Iraq to get a next visit of responsibility. With that arrived the procedure of altering my tackle, my billings handles, and so on. Fortunetly, I had been treated I really could still maintain my lender, since how Alaska is among the fifty states. I had been wrong within this prediction.

I called to request shipping-settled deposit falls and covers, along with a representative assured me they'd be within 10 business days. After I examined my email, I'd deposit falls, but no covers. I named directly into ask why I did not obtain any, but was informed I'd need to sign up for "Lender by email". And so I was transferred divisions and waited a great 30 mins on-hold. After I talked to a different repetition. I had been educated which was just readily available for clients in California. I asked to get a boss. After I talked to 1, he I would like to realize that at the moment it had beennot readily available for Alaska, and that I would need to purchase stamps and covers, but perhaps I'd have the ability to get repaid for that quantity. He recommended I named Customer Service tomorrow. And so I named and instantly requested to get a boss. That boss advised me that Lender by email isn't any longer provided everywhere, and that I wouldn't get repaid. I asked for his boss. After more crazy store period, i talked to a different boss who explained the same. I expected On Her boss, she advised me that her supervisor was hectic, but the moment he was free, I'd obtain a call-back later that evening.

Remarkably, I acquired no telephone call. The following day was Sunday, followed closely by presidents evening, Therefore lastly on wednesday, I called back and requested to get a boss. Then their boss. Meanwhile, waisting additional time on-hold and obtaining various tales from each represenative of the organization.By this time around, I'm annoyed, and that I talked to some boss called Louisa who advised me that I really could not get postage-paid covers and would need to purchase stamps to deposit cash into MY ACCOUNT, since there is no Lender of America in Alaska. She desired to seek advice from the military branch (my cousin and several neighbors have military balances by which they obtain postage-paid covers) and also the lender by email department, and stated she'd contact me later today or tomorrow. Once more, used to do not get a phone.

Fortunately, I'd her ext. And so I named customer support again, offered them the ext. And asked to link. After more store period, she arrived about the point and educated me that "Lender of america hasn't forgotten about me" which she did some study and discovered they no further present postage-paid papers to ANYBODY.

In the end my time lost, several broken claims, coping with reps that had perceptions and types that offered bogus info, I had been frustrated. I subsequently noticed I'm likely to need to change banks.

I need everyone who doesnt desire to be handled just like a little, meak, and OVERLOOKED person TO REMAIN FROM BANK OF AMERICA, that'll not function all-americans in most fifty states like they ought to.

Company: Bank of America
Country: USA
State: Alaska
City: Fort Richardson
Site: bankofamerica.com

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