Citifinancial Mortgage Company Inc
Check-By-Phone Payment Taken Twice in October, Husband Blamed

I made arrangements to make payments by Check-By-Phone on the 4th and 31st of October. The company did the Check-By-Phone transactions on the 6th and 7th of October, with the 31st still pending.

When my wife confronted them with the error, they claimed that I (her husband) approved the second transaction. Since I do not have authority to access her checking account, I made no such promise.

I am currently unemployed and cannot make any financial decisions. I just add my unemployment check to the pot.

After arguing with four representatives, they said they would refund the second amount when we provide proof from the bank that the transaction occurred. This will take the bank 5-7 days before our statement arrives.

Company: Citifinancial Mortgage Company Inc
Country: USA
State: Arizona
City: Phoenix
Address: 14415 South 50th Street Suite 100

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