Providan
Refuse to send me a bill for six months!

This company has done nothing but screw me over! I have been calling for over six months trying to get a bill sent to me and get the same run around every time I call them. They told me on 8 Oct that they are not required to send me a bill, it my job to know haw much I am to pay every month and to just pay it!

And I asked them to send me copies of the bill that they said that they had sent me and once again I was told NO! If I want a copy of the bill I should right the company to get copies that they can no give me any copy by asking over the phone. Then to make matters worse I ask for a supervisor and the Mr. Mckenny told me know that he does not work that way and hung up on me!

Then I called back, and we all know that fine computer system that has you put your credit card number in just before you can talk to a human that again asked you for the same information.

Well as soon as I put it in, the computer hangs up on me not once but twice so I know he had me blocked! But I am not that stupid I have his name and I call back and just put all 0000000000000000 in, and the fine computer does not understand that and dumps you out to a human!

Well the game starts all over again and I get the same story the billing is on the 16 and that I did pay but someone did not uncheck a box that holds my billing statements. Now I have heard this for over six months but it is still my credit rating that they are screwing around with!

Well, I being a military man. I have decide that I am going to make it my sole goal for the rest of my career to let every military person and every federal government worker know how badly this company has treated me. I hope that every person I tell tells two more and everyone stops using this company!

I myself took my business to USAA credit card company and told them my story and they said this was not the first time they have heard this about Providian and they would be happy to help me out in transferring my account from Providian to USAA. I love the fact that I protect the freedom of companies like this that can prosper in treating their customer's trash. And just for fun call them and ask for a direct number to a supervisor, then call back and ask the same question a few more times. My count is ten different numbers that really go nowhere!

Frank
Maple Shade, New Jersey

Company: Providan
Country: USA
State: Texas
City: Dallas
Address: P.O. Box 660490 Dallas, TX 75266-9575 Phone: 1-800-647-8641
Phone: 8006478641

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