Sapulpa Rural Water Company
Ripoff! Making money off of tyou any way they can! No compassion or help!

I am a MAD CUSTOMER of Sapulpa Rural Water Company. I would like to share my story with everyone who may have had dealings with this particular company. I want to start out by stating that I was behind on my water bill (I admit this!) in December (around the 20th) my second bill came due with the water company. I have three children and VERY little income right now due to a loss in my job. I was mailed a "PINK" Card that stated I had until December 31st to pay my bill in full in December. Well, I had misplaced my "PINK" card and phoned in to the water company on Friday December 28th around 2:30 to find out exactly what I owed so I could get caught up on my bill, at this time I was told that I would need to bring in a payment of $56.00 to bring my bill current. I told them that I would be bringing a payment by in full and drop it into the night deposit over the weekend (Which I did!). Today, is Wednesday January 2nd and my water was turned off... Yep that is right TURNED OFF. I phoned in to the water compant thinking it was a HUGE mistake and that they would be back to turn it back on once they had realized what they had done. I was informed at that point that whomever I spoke with on that Friday mis informed me and that my bill was $66.00 NOT $56.00 and that to get the water restored I would need to pay not only the measly $10.00 but a $75.00 RECONNECT fee! This was outrageous, I would now have to pay $85.00 over a $10.00 past due bill and they told me they made the mistake by telling me $56.00 and that there was NOTHING they could do about it and that it was my responsibilty to keep up with my bill so things like this would not happen. I am mad and crying at this point asking to speak to manager, I asked them why they did not call to inform me of a $10 difference and they informed me they do not call people, they ONLY send out a "PINK" card. I asked again to speak with a manager only to be told there is NO MANAGER... Only three women working in the office and that the water compnay is ran by board of directors whom only meets once a month. SO, I had to go spend $85 over a $10 bill... I am FURIOUS and I do not think this is right. I would have gladly came into to pay the $10 if they only would have called me, but I think they knew exactly what they were doing and wanted to make $75 ADDITIONAL dollars from me as a punishment for losing a cheap little "PINK" card. BEWARE of this company, they are NOTHING but a TOTAL RIPOFF and WILL NOT HELP YOU in any way, shape or form! If anyone else has had a problem with these careless, inconsiderate people, PLEASE post your thoughts and opinions! Thanks for reading my vent!!!

Company: Sapulpa Rural Water Company
Country: USA
State: Oklahoma
City: Sapulpa
Address: 61st And Highway 97
Phone: 9182244974

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