Branch Banking And Trust, BB&T
Consistently finds ways to swindel customers' money

I've been banking with Branch Banking and Trust Company for years now. However, in the last three years or so, the company has gone straight downhill. BB&T is consistently inventing new ways to take my money. First, there was a "double tap" for foreign ATM fees. This is especially frustrating since there are so few ATMs. I had to pay the ATM, then BB&T charged me the same amount again. A trip to the ATM to withdraw $20.00 easily turns into a $25.00 hit on my account.

One of the newest ways to take their customers' money is to charge a $2.00 fee for speaking with a customer service representative. $2.00 to talk to a person? The worst part of banking with BB&T is their lack of communication with their customers. It seems as if I'm always the one calling them asking where charges are coming from and when these new "policies" became effective. I can not stand this bank, and I strongly discourage anyone from banking with them. I've had nothing but problems and headaches in the last three years from banking with BB&T. I am closing my account this weekend.

Company: Branch Banking And Trust, BB&T
Country: USA
State: Nationwide
Site: bbt.com

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