Wells Fargo
Over $600 in Overdraft Fees in Two Weeks After Approved Debit Transactions

Wells Fargo charged me over $600 in overdraft fees within two weeks!

Obviously something got screwed up with my account but instead of calling attention to it by declining my debit card transactions, they just kept approving them.

When I called customer service the 1st time, they gave me all the excuses as to why they couldn't waive the fees but wanted me to know about all the other options available to me such as: overdraft protection line of credit, a Wells Fargo credit card, a home equity loan, etc. Those are just more ways for them to make money! They did end up waiving $102 of fees. (3 out of 18)

I then called another customer service number and talked to a phone banker and explained my situation. She said that it is not the banks responsibility to know if there is money in the account or not. She put me on hold for several minutes before waiving $200 worth of fees.

I don't know if they will actually do what they said but regardless, true customer service would be if they declined the transaction and/or had us call them before approving the transaction.

I am going to try and get the remaining fees waived and then close the account. It is a vicious cycle and I will never be able to catch up if they don't waive the fees.

Company: Wells Fargo
Country: USA
Phone: 8008693557
Site: wellsfargo.com

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