Quicken Loans
Promised Refund, Then Demanded Documents Before Returning $500

I told Eric Rudowicz that I was undecided about which mortgage company I was going to do business with as I was getting quotes from several. I told him that I did not want to proceed to the point of him spending any money until I made a decision. He said they required a $500 temporary charge to my credit card in order to make a quote. I asked him several times if my money would be refunded if I decided not to proceed with his company. He guaranteed me that I would not lose any money. He swore that his company was the best for me because he could get me the lowest rates and fees in the business.

When I found out that he had lied and USAA was much lower in both interest rates and fees, I requested him to refund my money. He has refused to refund my $500 and is demanding that I send him signed copies of my sales contract, the Good Faith Estimate from USAA and other documents. There was nothing said before of any requirements for my refund other than my decision. QuickenLoans is apparently a very unethical business.

Company: Quicken Loans
Country: USA
Site: quickenloans.com

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