KF Funds
And Walter are the biggest disgrace to customer service

KF Funds has to be the worst company ever, especially if you talk to one Walter. Very rude, rude and more rude and the worst customer experience ever.

I called due to credit account issues and to find out why they had been charging $15.00.

I talked to Walter and I informed him that I'd received the letter from them and had called their office.

I also told him I'd left a voicemail but no one ever bothered to call me back from KF Funds.

He said I should have called during business hours which were Mon-Fri 9-5.
He also said that it was indicated in the letter they sent me.

I informed him that there was no such indication, the letter they sent me did not have info regarding business hours and I offered to fax it to him.

He got vexed and said that " It's common sense to know that all companies operate from 9-5 Mon -Fri "

I do not know where he got this information from. He also threatened to hang up.

I asked him why they did not call me and said that I found it absurd that a billing firm would not attempt to reach it's customers via phone in this day and age.
Earlier on I'd spoken to a Mercia who informed me that she does not call customers.

I asked Walter that I wanted to speak to the owner of the firm and he said that he does not take calls.
All in all I was shocked at the level of blatant rudeness from this Walter and lack of proffessionalism at all. It's a shame world Gym uses KF Funds as their billing vendor! Absolute shame!

Company: KF Funds
Country: USA
State: Massachusetts
City: Natick
Address: P O Box 6224
Phone: 5088796064

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