US Bank
Poor service!

In the world of big banks getting bigger we have fallen prey to their tactics when leasing a car. My wife and I have never leased before and thought it may be a nice option. Well, it was NOT! Be aware of US Bank, they have no concern for the leasing customer (s)!

After leasing the car, we took out the carpeted mats to preserve them so when we turned the vehicle back in we would not be hassled. Boy were we wrong. They charged us for additional wear and tear, door dings. We even added tires at our expense! My wife is a school teacher driving 20 miles round trip for the three years and a couple of family vacations, so the use was less than a traveling salesman.

Our suggestion do not lease with us bank at all, if you do make sure you read all the fine print because they will refer to it time after time. Their opinion of wear and tear is going to be much different than anyone else's out there!

Company: US Bank
Country: USA

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