Citibank - Citicards
Cash Back Promo Denied for Computer Bought at Circuit City

Citibank
Customer Service Center
P.O. Box 6500
Sioux Falls, S.D. 57117-6500

My complaint is against Citibank, or more specifically, their credit card division known as Citicards. Back in the Fall they came out with a promotional flyer for the Christmas season whereby you could sign up for a program and get 10% back, up to $100, on purchases made at department, discount and apparel stores between certain dates. The first hint of trouble was that their definition of what they consider to be one of those stores was vague at best.

I needed to buy a new computer, so I signed up for their program. I never was credited with my $100. Why? It had nothing to do with the item I bought, but where I bought it from: Circuit City. By their definition that is considered an electronics store and was not eligible for the discount.

The bigger problem was this. In that promotion flyer they listed three examples of how you could save. One was a cashmere scarf for $80, you save $8. Another was a snow blower for $130, you save $13. The third was an HDTV for $790, you save $79. Now think about this! If you were going to buy an HDTV, where would you most likely go to purchase one? That's right, an electronics store such as Best Buy or Circuit City, which doesn't even qualify for the discount! At the very least, this promotional flyer was deceptive.

I have cut up my Citibank card and gone with Capital One, which also has a much better interest rate. I will make sure this costs them more than if they just would have given me my $100. The problem is, they don't care. The number of complaints against them speaks volumes about their customer service, far more than this letter ever will.

Company: Citibank - Citicards
Country: USA

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