Popular Mortgage Servicing - Equity One
Misapplied payment, withholds information about servicing provisions such as PMI removal ripoff

I have closed on my mortgage on July 13 and then I found out that on July 12 it was sold to Popular Mortgage Servicing.

My loan required PMI. I asked what the condition of removal would be, and I was told that I should have 20% of equity in my house. My loan was with 10% down from the purchase price. I sent my payment to them in the amount of another 10% of the purchase price, and they received it on July 23. I prepaid my interest for the prorated portion of the fist month, so there was not interest accumulated yet on my account. The firs thing they did - they applied my pmt as though I was paying several month in advance, not applying it equity at all.

I called and they corrected it. Then I had 80% of LTV. I asked them to remove PMI. Several representatives told me that I can remove it and they will send a request and call me back as soon as they hear a response (5 of them). 2 weeks later I still did not have even one to call me back. I called again, and they told me that in order to remove PMI, I have to pay at lease 20% of Loan amount, not Loan to value. THat was new. So I requested written explanation of the conditions to remove PMI. But they company is ignoring me.

I know that it is a violation that they don't send me the information. I want to send the money to pay 20% of the loan, but I don't want them to come up with another condition, so I need my rights in written form. The supervisor was rude on the phone and I still don't have my written explanation on how I can remove PMI.

Company: Popular Mortgage Servicing - Equity One
Country: USA
State: New Jersey
City: Cherry Hill
Address: 121 Woodcrest Road
Phone: 8002733973

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