Chase Bank
Payment Amount and Due Date Changed Without Notice, Rate Raised

I have had a Chase Bank credit card going on 10 years now, recently I was reviewing my automatic payment from my bank account to Chase and my online statement about a week before payment was normally due. My auto payment had already been sent but to my amazement my required payment had more than doubled and my payment was now due yesterday.

I though I had miss managed my bill pay account and mistakenly changed it at first and called to apologize and let them know my payment would be made immediately but after really looking into things the payment date and required payment had been changed by them, I had changed nothing, I was now being charged 29.99% interest, when calling back they sent me to a supervisor and he apologized but said he could only reduce the percentage a couple of percent, he couldn't reduce it back to the original special balance transfer rate.

I explained that I had been a customer, and on time and then some customer for nearly 10 years, didn't matter, told him I would be transferring the funds out of the account, didn't matter.

So I immediately transferred the funds to a different account, and actually got a better interest rate than before.

Unfortunately, not everyone one will be in the position to move the funds, in fact, I just happened to have been in the right place at the right time to do this.

Chase Banks practices are criminal and something should be done, I will never charge on my Chase card again.

I do accept responsibility in that I should have reviewed my statement when it first became available online but I feel Chase knows that overtime people getinto a routine and begin to trust what is going to happen month to month, and without any specific notification of changes things like this will happen quite a bit. Of the hundreds of thousands, if not millions of customers that have Chase Bank Credit cards, can you imagine how much they have made by this practice, even if only a small percentage of their customers failed to realize the change? It is theft plain and simple on a grand scale.

Company: Chase Bank
Country: USA
State: Kentucky
City: Louisville
Address: 6714 Grade Lane Bldg. 8 Suite 807
Phone: 8004323117

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