Pep Boys
Is a ripoff, they damaged front axle while on lift for a brake inspection

I took my 89 Ford Taurus to Pep Boys for an estimate on a brake job. I got the price quote, and was told my cv joints were in need of replacement. I didn't ask them to touch the axles!

The next day, the cv joints on the front right axle were clicking and clanking badly. I looked at the car and sure enough the boot is all torn up. I called to complain, and they deny responsibility.

Normally cv joints do wear out and need replacement. However, there was no noise or damage until I took the car to Pep Boys. It is obvious that the mechanic used a screwdriver to "check" (rip) the boot. After a few miles of driving, the grease leaked, and without lubrication, the cv joint breaks quickly.

Rory
Raleigh, North Carolina

Company: Pep Boys
Country: USA
State: North Carolina
City: Garner
Address: 1490 W. US 70 hwy
Phone: 9196627455

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