Western Union
Kept Me On Hold, Canceled My Transfer, Still Has My Money, Bad Customer Service Nationwide

I setup a money transfer on Western Unions website. It said to call to complete the transfer and gave an 800# as well as the date and MTC number. I called the 800# and all was going well until the operator put me on hold to validate the transfer.

1st - Why did I have to be put on hold to validate the transfer?

2nd - I was on hold for well over 10 minutes. The line was silent. I was on a cell phone and thought we'd been disconnected or something. I hung up and called RIGHT BACK. I was then told the operator had cancelled the transfer!!!

When I placed the transfer I printed a copy of the screen saying I needed to call to complete it. It clearly states I have 24 hours to complete the transfer!

I asked to speak to a supervisor and the woman was very rude and was playing the "it's your fault" game. She would not explain or comment on why the transfer was cancelled when I have 24 hours to confirm it.

She said the money is in my bank but it is not. They still have it. My bank account is still missing that money so I can't resend it.

How much of my money do they have ~$3080

Afterwards, the original operator had the nerve to call back to do an interview! Not about resolving the issue but to finish up her call. How insulting!

Corporate Contact Information
Corporate Headquarters
P.O. Box 6992
Greenwood Village, CO 80155-6992
1-720-332-1000

Here is the number I called to complete the transfer:
1-877-989-3268

Company: Western Union
Country: USA
State: Colorado
City: Greenwood Village
Address: P.O. Box 6992
Phone: 4022220030

  <     >