Macy's East
Phone Payment Fee and 39 Dollar Late Charge on Small Balance

I called customer service to find out if I could pay my bill over the phone with a check. It was available but for a $10.00 fee. Then I explained that I was trying to avoid a late payment on my account - which I have had for 10 years - because of a death in the family and the holiday on Monday (M.L. King) I was concerned that the payment would be late. I was told that the late charge would be $39.00 which was ridiculous for an account with an $80.00 balance. I sent the check priority mail at a cost of $4.00 and will never charge another item on this account.

Company: Macy's East
Country: USA

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