True.com
Continued withdrawing funds after cancellation

My son signed up for a "free trial" on this singles site. After the first withdrawal of $49.99 from my checking account, I called to inform them that this charge was taken from my bank account and I did not want any more withdrawals taken from this account. "Cancel this account" was what I told them, in no uncertain terms... Well two months later I noticed that there was a "pending" charge of $49.99 ready to be taken from my account for this site. I immediately called and informed them that this account was canceled and "do not withdraw this amount from my account." I was totally ignored and the amount was still taken out of my account. After calling them many times, I was told "sorry... We can't refund any charges that have been taken..." What? This is taken out absolutely without permission and when I tried to remove my account number, it always got put back, by that site.incredible. I want to press charges. What can I do?

Company: True.com
Country: USA

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