HSBC - Household Bank
I paid my balance in full 12-15 before receiving statement. They have a hold on my account for the same amount. Payment cleared the bank on the 19th. They say up to 14 days to release the credit hold on the payment amount. Ripoff

I did not want to do this but HSBC has given me no choice but to air my complaint against them since they see fit not to call me as I requested on-line.

I have been a card holder for a couple of months. I made payments before the due dates and never been late, never over the credit line. This month on Friday, December 15th I decided to pay the balance in full of $272.66.

Everything seemed to be fine. I checked my bank on-line and say the payment hit the pending debits section on the 18th. The 19th it was paid and recorded with both HBSC and my bank. I called on the 20th and got nothing but "lip service" from some foreign woman and about it is according to the agreement. I logged inquiries on-line and got an email back about it will be released in up to 14 days. I made two payment on-line last month and there were no holds put on this account then. Why now? Nobody can give me a valid reason why.

I bet they won't let me charge them interest for the use of my money like they charge me. I cannot get a human to respond on the phone to give me a valid legitiment explanation to why there is a hold on my account after they admitted and have recorded my payment as received and credited to my account.

I know that if they wanted to, they could release that hold with me on the phone. It is a crock if they deny it. I feel as if I am being held hostage to the tune of $272.66.

If I get no response and the hold is not released by end-of-business on Friday, December 22nd I will highly consider cutting up the card and closing the account. Of course they could probably care less.

Company: HSBC - Household Bank
Country: USA
State: California
City: Salinas
Address: PO Box 81622
Phone: 8004622016

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