Bank Card USA
Excessive charges, Failure to Communicate, Auto debiting without explantation, demanded responses with no response time

About nine months ago I received a telephone solicitation for a month by month contract to allow my company to process credit cards. I signed the contracts after review, but was immediately confused by further solicitations asking me to use debit cards, checking accounts provided by sub contracters (apparently) of Bank Card USA.

The company double bills now and then and this is a small problem, but these types of actions seem to be business as usual. Bank Card USA allowed me to have access, but stated they would send a hand card reader to make imprints, which never happened. I did not want the hand held computer device because of expense and my small business does not do that many credit card transactions.

On one occassion it took me a month to receive $1900 dollars after original approval had been granted. Recently a transaction was withdrawn from my account (chargeback). I wanted to know who initiated the chargeback, but this was impossible to find out. The information traced from my checking account sent me from Harris Bank to other subcontractors on and on so that no dispute could be made.

Now the company has increased charges and wants an additional hundred dollar annual fee. Keep in mind these charges are all automatically taken from my checking account. This of course means I now must close my checking account as my bank informs me their is nothing they can do to stop any withdrawals even when I know there is reason to believe they are fraudulently induced.

Remember that for the past year I have paid almost 12% of transactions in fees and charges. I've continued to use the service as a service to customers, but sadly its become a service that is only benefiting Bank Card USA

Company: Bank Card USA
Country: USA
State: California
City: Westlake Village
Address: 5701 Lindero Canyon Road, Building 3

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