SunTrust Bank
Car Payments Returned After Account Number Error, Late Fees Added

I was a customer of SunTrust for 3 years, having dutifully paid my car payment on time each month. When I switched to internet banking, I missed part of the account number. Instead of checking it out, they sent my payments back and charged a monthly late fee, as well as a bogus charge for having someone put a hanger on my door, which did not happen.

When you speak to their reps on the phone, they are surly and not helpful. I think they are trying to pump up their bottom line at the expense of the consumer. I was told directly that they make NO attempt to correctly place a payment.

In other words, they are looking for reasons to return payments so they can charge late fees and costs.

If you have a choice, AVOID SunTrust for your consumer needs.

Company: SunTrust Bank
Country: USA
State: Virginia
City: Richmond
Address: P.O. Box 27161
Phone: 8008287959

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