Wells Fargo Bank, N.A
Overpayment After Payoff Not Refunded and Records Said Missing
- 10-02-2006
- 11
A payoff payment was made and received by Wells Fargo on 8/28/06. An electronic bank withdrawal was taken out of our checking account on 8/30/06 for $305.06. I called about the overpayment which I was told by a Travis Shmert that I would receive the overpayment in less than 30 days.
I called him today 10/02/06 and he says that they do not have any records of any payment on file and now can't determine if there was an overpayment. They acknowledge being paid off but do not know what they payoff check was for or if the took monies out of our account.
I can prove the amount of the check being sent to them in the amount of $13,589.50, an auto bank payment withdrawal of 305.06 for a payoff of #13,579.06.
Company: Wells Fargo Bank, N.A
Country: USA
State: New Mexico
City: Albuquerque
Address: P.O. Box 93380
Phone: 6059774079