Aspire Visa
Customer Service and the Company is awful

I have had this card not even a year yet. On May 6th they closed my account for no apparent reason. I was making $50 payments every other week to get my balance down and when I tried to use the card on May 26th it was declined. I immediately call customer service and of course I get some people that cannot hard speak in english. They came back and said that the account was closed for delinquent payments. I informee them that this could not be right because my payments were on time and I paid more than the minimum.

They looked back on the account and my card had been switched to a program that I gave them no permission to and that program caused the card to be closed. I demanded to speak with the supervisor and finally she sent the case to a account specialist. I had to call everyday and finally it was cleared up after two weeks of bickering back and forth. I am trying to rebuild my credit as well and needless to say if I have one more occurrence with them they can keep the account closed and I will pay off my balance as needed.

Company: Aspire Visa
Country: USA
State: Georgia
City: Columbus
Site: aspirecard.com

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