E*Trade
Horrible Customer Service, Horrible Banking Practices ONline

Where to begin...

Opened an Etrade Complete account on 4-1-06. Everything was working fine until 4 days later. My account just disappeared off the screen. Not until a week later did I recieve any communication stating that my address couldn't be verified. (Funny cause they send my debit card and all my account info to that address though).

On 5-12-06 after almost daily calls they finally resolved it. Then it started all over again...

On 5-13-06 My debit card would not work that was linked to my account. I called a representative and was told that they would look into it. It was stated I would recieve a call that following Wednesday. No call... So I called. They said it was still in review. After many more days I just gave up on using my debit card with the account.

On 5-20-06 I wrote a check for my rent against the account. Since it was funded and ready to go. Then I wrote out a few more check to pay some bills. Mostly minor amounts. Every check was returned by the bank. Even my first rent payment to my landlord!

I of course have called them to vent my frustration, after all, the past few months I have been very patient and kind. I'm not anymore. All the fees that are adding up from all the people and places I wrote checks for is staggering. Not to mention I am not being investigated for writing bad checks!

This company is the single worst company I have ever dealt with in my life. I'm hoping I can get this straigtened out soon. Although sitting on hold for 2 hours isn't going to be fun. Just keep the temper rising.

So anyone have any similar complaints? I've given them every courtesy and opportunity to fix the things that shouldn't even have been a problem in the first place.

Good thing I have a CPA and a lawyer. Not gonna spend much pursuing it cause they have LAWYERS, but I am gonna give them a headache at least.

I'm not even finished adding up the damage yet, but I'm sure monetary wise it's gonna hurt.

Thanks for reading

Company: E*Trade
Country: USA
Site: www.etrade.com

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